Knet started keeping track of the cellphone numbers on 2013-02-21 11:56:21. They are going to recycle the numbers after 3 months of being inactive.

So, starting on May 21, the unused numbers will be available for all techs to use like it is now. So, in May another Kmobile tech in another community can take 212-3911.

If you don't want that to happen, then the SIM for 212-3911 needs to be changed and balance brought above 0.

New KM Customers

We have cellphones available at the KIED office.

• Nokia C2 is $175.00 with SIM card
• Sony Xperia tipo, is $225.00 with SIM card  (touch screen)
• Nokia Asha 311 is $225.00 with SIM card     (touch screen)
• Must buy a $20.00 prepaid card with the new cellphone or SIM card (or if you already have an unlocked cellphone)

When buying new cellphones, or SIM cards. You have to buy a $20.00 prepaid card. A monthly fee of $12.00 will automatically be withdrawn from your account, and every 30 days afterwards.

Upgrading Your  SIM Card

If you want to upgrade your 2G SIM card to a 3G, you have to purchase a 3G SIM card and your cellphone number and balance on your minutes can be transferred to a blank SIM card. We are encouraging customers to keep their cellphone numbers to due limited cell phone numbers that are available.

The transfer will not take place right away, please wait an hour to two hours for your new cellphone or SIM card to be active.

Roaming (Sioux Lookout, Dryden, Thunder Bay, etc.)

Keeping a positive balance of at least $30.00 means you can roam on the TBayTel Network across Northern Ontario. When you are on the KM Network in the First Nations your phone will continue to work without the $30 requirement … Plan As You Go!

• Your cellphone and SIM card must be 3G for it to work outside of the community.
• Roaming Texts is .05 cents a text
• Roaming Local is .10 cents a minutes
• Roaming Long Distance .10 cents a minutes

Topping up Minutes in your Account

To add your minutes, you can either dial #8255 or 212-4652.

Enter your password; the password is the last 5 numbers of your cellphone, followed by the # key.

Example: 212-1234   the password is 21234#

If any of these options don’t work, please call the KIED office and we will do the best we can to help you.

Once you run out of minutes, your cellphone will be DISABLED until you add more minutes. This will take about an hour to two hours for it to be fully activated. The KMobile sign will appear on your display when your phone is active.

Deactivating Your SIM Card

If you lost your cellphone, or was stolen and want to deactivate. Call the KI Telecom office, however keep in mind once you deactivate your SIM card you will lose the balance on your minutes. These cannot be recovered. If you want to keep your cellphone number and minutes, you have the option of buying a BLANK 3G SIM card and your cellphone number and the remainder of your balance can be transferred.

Cellphone Issues

• Customers cannot access the #8255 to check their balance or add minutes.
• You get the message “No Network Coverage”, or “Phone Number is Not Authorized”, or “Access Denied”.
• Customers cannot send texts or calls from their cellphone, however can receive incoming calls and texts
• At times, the cellphones will not work if you do not have minutes left on your balance, please check your balances before saying your phone isn’t working. Or call the office if you can’t access the #8255 number, we can check for you.

Please call the KI Telecom office if you are experiencing any of these problems. We have to notify Knet and they’ll disable and enable the cellphones at the Knet office, once this has been done the customer has to remove the battery pack from the cellphone and repower it.

Monthly Access Charges

Knet will automatically deduct the monthly access charges ($12.00), and the Unlimited Text Charges ($4.00) every 30 days from the activation date. Please ensure you top up your minutes before this deductions are made, otherwise your cellphone will be automatically disabled.

This monthly charge includes:

• Voice Mail Service
• Caller ID
• 3 Way Calling
• Network O&M
• Roaming Services
• Hardware and Software Fees
• Web Account Management System
• Service Desk Support in your First Nation and at the KM Sioux Lookout Office